* Cancellation policy: When ticket/s are purchased customers receive a gratis period of 24 hours whereby ticket/s may be refunded if they have made an error on the booking. Please ensure you also check your ticket confirmation email for the date and venue you have booked. (Depending on guests email settings/filters the booking confirmation email may occasionally go into your spam/junk folder). It is the customers responsibly to notify Norfolk Paint Parties within this time they wish to cancel. Otherwise, tickets are strictly non-refundable under any circumstance after the 24 hours gratis period.

* Tickets may be transferred free of charge up to 28 days before the event. Between 28 days and 7 days ticket transfers incur an additional £10.00 fee per ticket. Tickets cannot be transferred less than 7 days before an event.

* All tickets transfers may be moved to another event with the same ticket price within a 3-month period (excluding December events) Tickets may only be transferred once.

* Tickets may also be gifted or sold privately but notification of the guest/s details must be provided a minimum of 24 hours prior to the event or entry may be refused.

* Whilst paint parties are considered adult events, the minimum age is 15 unless otherwise stated. All 15-18 year-olds must be accompanied by an adult with a paid ticket.

* If due to unforeseen circumstances such as the venue has had to close on the evening of an event, or the met office/police have issued red weather warnings not to travel, an alternative date/venue will be offered so you may transfer your tickets within a 3-month period free of charge. Please always check your emails and spam/junk folders 24 hours before any event you have booked takes place.

* On the very rare occasion Norfolk Paint Parties must cancel an event due to illness or ticket sales have not reached the minimum requirement a full refund will be given. Between 24 hours and 7 days’ notice will be given depending on the venue.

* Gift voucher purchases are non-refundable under any circumstance and change is not given but they can be transferred once to another paint party. (See transfer conditions above). Gift vouchers are valid for 12 months from the date of purchase.

* As with the non-refund policy and transfer fees these are in place because a great deal of time, work and effort goes into each event which if these terms were not applied would have a detrimental and damaging effect on Norfolk Paint Parties. Thank you for understanding.

* Most venues have their own private function rooms venue may become quite noisy if they’re not held in a private function room

* The cost of art supplies is included in the event fee. Additional supplies such as extra canvases will incur an additional fee.

* The canvas which the customer has painted is their property to take home, all other materials and equipment belong to Norfolk Paint Parties and must not be removed from the premises.

* Entry to the room/area in which the event is to be held is 30 minutes prior to the start time. Please do not enter beforehand as setting up for an event is requires a great deal of work and concentration. Thank you.

* Tickets are only available by pre booking. If a customer arrives and they haven’t pre-paid for their place they will be refused entry.

* Norfolk Paint Parties will not be held responsible for any losses, injuries or damages that occur during an event. A customer is responsible for their own actions and must adhere to health and safety guidelines.

* If you have got accessibility requirements, please enquire prior to booking.

* On the odd occasion when an event is not held in a private function room at a venue such as at a restaurant/pub there may be surrounding noise. This is obviously unavoidable sometimes so please check the venue that you are booking. Most are self-contained rooms.

* If a customer consents to be included in the group photograph taken at the end of the painting session. The photograph remains the property of Norfolk Paint Parties which may also be shared on social media or for promotional purposes.

* Only drinks and food/snacks purchased at the premises may be consumed at each event unless otherwise stated.

* For private paint parties the minimum number of guests is 14. A deposit is required to secure the date requested. This is strictly non-refundable under any circumstance. An invoice is issued with the outstanding balance 28 days prior to the event. This must be paid in full 14 days before the event. Once paid all ticket sales including additional guests are strictly non-refundable under any circumstance. (Additional guests may be added up to 24 hours before the event). A private event may only be rescheduled if more than 28 days’ notice is given. This incurs an additional fee. You may choose your artwork from my extensive collection or commission your own. For more information, please email norfolkpaintparties@gmail.com

* Acrylic paints are water based but even so should not be consumed. It is recommended that guests with sensitive skin should perform a skin test prior to booking an event in the very rare case it may cause a reaction.